Two layers of cover: we deal with problems in the first 30 days, and the manufacturer’s warranty takes over after that.
The first 30 days
If a card is faulty within 30 days of delivery, contact us. We replace it or refund it in full and pay the return shipping. Details are in our Returns & Refunds Policy.
After 30 days
Every card we sell is new and carries its manufacturer’s warranty. The length and terms are set by the brand and can vary by model and region. Claims are made directly with the manufacturer using the card’s serial number, usually through the support section of the brand’s website.
Keep your order confirmation email, as manufacturers often ask for proof of purchase. We are glad to supply an invoice or to help you through a claim.
Before you raise a fault
- Install the latest driver from NVIDIA or AMD.
- Confirm every power connector is fully seated and that your power supply meets the card’s recommendation.
- Try a different display cable and output on the card.
- Check the card is seated firmly in the top PCIe x16 slot.
If the problem remains, write to contact@kaymali.com or call +1 (859) 869-9984, Monday to Saturday, 9:00 AM to 5:00 PM Eastern Time, with your order number and a short description of what you are seeing.