30 days from delivery to return a card. You can open it and test it, and there is no restocking fee.

Returning a card you no longer want

You can return a card for a refund within 30 days of delivery as long as it:

• has no physical damage and has not been modified, repaired or disassembled;
• comes back with all included accessories, documentation and adapters;
• is packed in its original retail box, inside protective outer packaging.

Opening the box and installing the card to test it is fine. We do not charge a restocking fee.

Damaged, faulty or wrong items

If a card arrives damaged, does not work, or is not what you ordered, contact us within 30 days of delivery. We send a prepaid return label and replace the card or refund it in full, whichever you prefer. Damage from transit should be reported within 7 days, with photos of the outer box and the card.

After 30 days, faults are handled under the manufacturer’s warranty; see Warranty & Support.

Return shipping

How to start a return

1. Email contact@kaymali.com with your order number and the reason.
2. We reply within one business day with a return authorization and the address to send it to.
3. Ship the card and send us the tracking number.

Parcels sent without an authorization cannot be matched to an order, so please always contact us first.

Refunds

We inspect returned cards within 2 business days of receiving them. Approved refunds go to your original payment method within 5 to 7 business days of inspection; your bank may take a few days more to show it. Shipping was free, so nothing is deducted for it.

If a returned card does not meet the conditions above, we contact you before deciding anything, and can send it back to you.

Cancellations and exchanges

Cancel any order before it ships for a full refund by emailing us with the order number. To change to a different card, return the original for a refund and place a new order.

Your rights

This policy adds to, and does not limit, your rights under United States consumer protection law.