Quick answers on ordering, delivery, returns and fitting a new card.

Products

Are the cards new?

Yes. Every card is brand new, in its original manufacturer packaging. We do not sell used, refurbished or open-box stock.

Do the cards come with a warranty?

Yes, the manufacturer’s warranty. For the first 30 days we handle any fault ourselves; after that you claim through the brand. See Warranty & Support.

Will a card fit my PC?

Check the card length, slot width, power connectors and recommended power supply on the product page against your case and power supply. The Compatibility Guide walks through it, or email us your parts list and we will check.

What is the GTIN or part number for?

They identify the exact model, so you can compare it with the manufacturer’s own listing. Both appear on each product page where the manufacturer publishes them.

Ordering and delivery

How much is shipping?

Free on every order to a US address.

How long does delivery take?

We dispatch within 1 to 2 business days of payment, and transit takes 5 to 8 business days, so most orders arrive within 6 to 10 business days.

Do you ship outside the US?

No. We deliver to US addresses only, including Alaska, Hawaii and Puerto Rico.

How do I track my order?

Use the tracking link in your shipping email, or enter your order number and billing email on the Track Your Order page.

Why was I asked to verify my order?

Some high-value orders are checked before shipping to protect you and us from card fraud. If an order cannot be verified, it is cancelled and refunded in full.

Can I cancel?

Yes, for a full refund at any time before the order ships.

Returns

Can I return a card I have opened?

Yes. You may open and test a card and still return it within 30 days of delivery, as long as it is undamaged, unmodified and complete in its original box. There is no restocking fee.

Who pays for return shipping?

We do if the card is damaged, faulty or not what you ordered. For a change of mind, you do.

How quickly are refunds paid?

We inspect returns within 2 business days of receiving them, and refunds reach your original payment method within 5 to 7 business days after that.

Payment

Which payment methods do you accept?

Major credit and debit cards through Stripe, and PayPal.

What name will appear on my statement?

The name is set by our payment processor account and may not read Kaymali. The amount and date will match your order confirmation; if anything looks unfamiliar, email us before disputing the charge.

Is sales tax added?

No sales tax is added at checkout. The price you see is the price you pay.

Still stuck?

Email contact@kaymali.com or call +1 (859) 869-9984, Monday to Saturday, 9:00 AM to 5:00 PM Eastern Time.